Frequently Asked Questions
Everything you need to know about SimplylocalX, the Smart Box, and your subscription.
What is SimplylocalX?
SimplylocalX is a digital signage platform and hyperlocal social network. It lets local businesses, hospitals, and community spaces display images, videos, announcements, and social content on any connected screen — no technical skills required.
What is a Smart Box?
The Smart Box is a compact plug-and-play media player that connects to any screen via HDMI. It comes free with every subscription as a rental — just plug it in, connect to WiFi, and your screen is live.
How long does setup take?
Setup takes under 5 minutes. Plug the Smart Box into your TV or monitor, connect to WiFi, and you're ready to upload content from the web console.
What plans are available?
We offer five annual plans from ₹4,000/year (Level 3) to ₹15,000/year (Level 9). All plans include a free Smart Box rental and quarterly software updates. Currently, all plans have a 50% introductory discount.
Can I upgrade or downgrade my plan?
Yes, you can upgrade or downgrade your plan at any time. The change takes effect on your next renewal date.
How does the subscription start?
Your subscription starts when you first power on the Smart Box, or 3 weeks from the order date — whichever comes first.
What is the cancellation policy?
You have a 4-week cancellation window from the start of your subscription. Return the Smart Box and accessories, and you'll receive a refund minus a ₹500 restocking fee. Full details on our Cancellation & Refund page.
Do I need a technician to install the Smart Box?
No. The Smart Box is designed for self-installation. It plugs into any HDMI port and connects to WiFi. No special tools or technical knowledge required.
Does the Smart Box work offline?
Plans from Level 4 and above support offline mode for 24+ hours. The Smart Box caches your content locally and continues displaying it even if the internet drops.
How do I manage content on my screen?
Use the SimplylocalX web console at console.simplylocalx.com. Upload images, videos, and text posts from any browser. Changes appear on your screen within minutes.
What content formats are supported?
You can upload images (JPG, PNG, WebP), videos (MP4, up to 65–80 MB depending on plan), PDFs (Level 5+), and text posts up to 5,000 characters. Instagram Direct to Screen is available on Level 5 and above.
Where do you ship?
We ship across India. Orders are processed within 24–48 working hours and delivered in 3–7 working days depending on your location.
Still have questions?
We're here to help. Reach out to our team and we'll get back to you within 24 hours.
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